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Measure What Matters - Part One
By Dan Reiland
Numbers,
measuring and keeping track of things seem mechanical and impersonal until
they are about me. Numbers get personal and matter when it comes to my
age, my weight, my cholesterol level and my bank account. The truth is
every number tells a story. (My waistline tells a story that I'm not
getting into today.)
As a church
leader, do you migrate toward numbers and keeping track, or do you avoid
it if at all possible? I don't enjoy numbers, keeping track, or measuring,
but I have learned to appreciate their value, so I do. Every number not
only tells a story...believe it or not, it also has heart. Numbers have
heart because they are ultimately about individual people.
When Jesus told
the parable about the lost sheep in Luke 15, it is clear that in order for
the shepherd to know one was missing, he had to count. I know the point
isn't counting, and that is my point. It's about the one! I care about how
many visitors and converts we have because it's about the one.
In this and the
next Pastor's Coach article, I am going to discuss measuring what
matters. In this article I will cover hard data, and in the next issue,
"heart data." Hard data is much easier to measure, but heart data,
although subjective, cannot be overlooked. We'll cover attendance, plus
five key church life issues to measure, in this first category of hard
data.
Attendance
I call
attendance the "cosmetic" number because it is not always what it appears.
Some churches have had an ecclesiastical facelift when it comes to their
attendance. As a church consultant, I am amazed at the creativity with
which some churches count their worship attendance, and the many different
definitions of "about five hundred." The second reason I call it the
cosmetic number is because it's the number that we like to make us look
good. We like the attendance number because it's the largest number we get
to work with. The trouble is, of the measurements that matter, it matters
the least. Gathering a large crowd of people who are spiritually
unresolved is critical, but we can't stop there. Helping people become
fully devoted followers of Christ is the other half of the equation.
Attendance can be
deceiving. A church of five thousand may seem impressive until you
discover it's been stuck at about five thousand for years. In contrast,
you may think a church of 150 to be very average, until you discover it's
in a little town in the middle of nowhere. One church that fits the latter
profile is Leslie First Baptist in Leslie, Michigan. They are in a town of
2,050 where there are several churches from which to choose. Toby Teague
is the pastor and is doing a great job. Eight years ago when he arrived,
the church attendance was thirty. Today it is 175 with a high day last
year of 415. Now those numbers tell a story. I love their church brochure.
It says, "The Church that Could Care Less." Then it opens to read, "We
could care less where you come from, We could care less where you've been,
we could care less what you have, The thing we really do care about is You
and so does God." Good job Toby, keep up the good work!
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Church Life Issue
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Character It Reveals
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1st Time Visitors
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Selfless Attitude
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Measuring
the number of first time visitors tells us much about the health of
a church. Particularly when you also study how many of your visitors
are not Christians. Who you invite and attract is as important as
how many. A high number of visitors generally reveals a selfless
character within the church. New people on your church property
communicates that you care about people not yet part of your church
family and that you are willing to make room for them. This sends a
strong message to both those who are already part of your church as
well as those who are not.
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Converts
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Faithful Obedience
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Keeping
track of the number of new converts is not a cold-hearted,
mechanical thing. It's the primary way to measure the faithful
obedience of your congregation to the Great Commission in Matthew
28:19-20. Keeping track the right way means far more than just
counting numbers. You need to know the name of every new convert and
where they are in their new faith journey. For example, have they
been baptized? Have they started some kind of new Christian training
classes or small groups? In other words, what follow-up do you do to
encourage and strengthen their faith?
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Volunteers in Ministry
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Responsible Gratitude
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The number
of people involved in strategic, spiritual gift-based ministry helps
you measure the "muscle" of your church. God's plan in Scripture is
clear in Ephesians 4:11-12: The pastors are to equip the saints to
do the work of ministry, not just do all of the ministry themselves.
This is a key ingredient of a strong church. We all know churches
with superstar pastors; the kind that when the pastor leaves, the
church basically collapses. This is not true for all such churches,
but unfortunately, it is for most. The difference between one that
does and one that does not is how many committed and trained
volunteers are part of the ministry. The number of people equipped
for meaningful ministry can and will transform a local church.
Measuring this number will give you insight to the responsible
gratitude of the congregation. I'm not talking about works of
righteousness. We are saved by faith, not by works. I'm saying that
when the people of God begin to mature in that faith, they can't
help but express their gratitude for what God has done for them
through Christ. They then begin to become more responsible for their
faith. They begin to understand that it was never meant to be kept
all to themselves, but to be shared with others. And whatever part
of ministry they help with, it's part of the church reaching out to
those who are spiritually unresolved.
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People in Small Groups
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Authentic Relationships
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Real life
change takes place best in the context of a small group of people
who are open and honest and engaged in healthy relationships. The
larger a church gets, the more important this number becomes. I will
admit that it is difficult to get a handle on who is and who is not
in an "authentic" relationship. But difficult or not, it is vital
that we press the issue. This is done through top-notch and ongoing
training of your small group leaders. When people are offered
healthy and productive relational environments where they can be
honest with each other, it is a tremendous help for them to become
honest with God about who they are and what He wants them to become.
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Offering
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Mature Commitment
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You didn't
think I would leave out money, did you? The reactions to measuring
money matters vary greatly from hyper-interested to avoidance and
denial. Neither are healthy or wise. Just face the reality of where
you are financially. Whether you like it or not, ministry costs
money, and it's not cheap. Churches with strong general fund
per-capita giving ($20.00 and up per person, based on average
attendance per Sunday) have stronger ministries because they are
able to do more and hire quality staff. At a deeper level, however,
your church income gives you insight to the level of spiritual
maturity level in your congregation. Although we don't like to talk
about it because it doesn't feel spiritual, mature Christians give
more money than immature Christians. That's just a fact. So while it
might feel like business, it's more about the growth and commitment
of your people to God and His work. |
There are so many
other things you could measure, but focus on measuring what matters,
understand what the numbers are telling you, and keep on leading!
Blessings!
This
article is used by permission from Dr. Dan Reiland's free monthly
e-newsletter 'The Pastor's Coach' available at
www.INJOY.com. |